As of 2018, Western Digital offers no shortage of external drives for Mac computers – from the My Book Essential to the My Book Pro and the My Book Studio, nearly 30 WD drives play nicely with. Last night I was going to backup my laptop using My Passport for Mac. The WD software told me to update my firmware, which I did, and then updated the software itself. Once the firmware was updated my computer no longer recognized the external harddrive when it was plugged in through USB. Although the passport was running, and the light was on, it was not present anywhere on my computer. So I was unable to access it. My thought is that this was a direct result of the firmware update, and that YOUR firmware update messed up my external hard drive. Please attempt to resolve my problem, Thank you. Exactly the same thing happened to me. I bought a 320Gb Passport to use for Time Machine. I also had loads of movies on there too, and wanted to be able to watch them on my XBox. To do this, WD told me to download the firmware update, which I did, and that’s where everything went **bleep**-up. I then bought the 500Gb for Mac version, and exactly the same thing happened again! The newest rip-off I can return to the store, but the 320Gb I bought at a PX in Afghanistan, and WD don’t recognise the serial number for the warranty. Now looking at other options, like data recovery. Norton antivirus for mac 10.5.8. You’ve been great. I doubt I’ll buy any more of their kit. I have just experienced the same issue with my 1TB My Passport drive. I’m a bit shocked to find that this problem was reported a week ago and the firmware is still available to download. I’ve submitted a support e-mail and so am hoping something constructive will come of it. My drive is full of data though so replacing it is not an option, I actually need WD to provide some software that will fix the firmware on it so that I can access it again. In case anyone is interested, I think the issue is related to how the device presents itself to the OS after the firmware has been upgraded. My mac is registering it as: Vendor-Specific Device: Product ID: 0x1617 Vendor ID: 0x13fd (Initio Corporation) Version: 1.00 Speed: Up to 480 Mb/sec Location ID: 0xfd100000 Current Available (mA): 500 Current Required (mA): Unknown (Device has not been configured) It doesn’t know what to do with it, hence why it cannot mount the drive. They sent me a customer service questionnaire. I responded that for them that term was an oxymoron and that they should take a lesson from Apple who have recently given me fantastic service when they had an oppotunity to do so.
What I find odd is that they seem to have ignored their Mac customers altogether. I had to pay to ship it back. Their mistake cost me money. And, because it was an inexpensive drive, it cost me almost 10% of the original purchase price. Timeline pivot table excel for mac. Because they had very poor quality control. We forgot to test our Mac firmware upgrade. Not too many of those guys anyway.
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